Absolutely! We apologise if your order did not meet your expectations. Please contact us at +94 (11) 2 373 272 or email us at chamindra@ahmadteasl.net and we will resolve the issue. Please note we do not cover delivery/shipping costs for items being returned.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping costs are not refunded when goods are returned.
To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at chamindra@ahmadteasl.net . Please note we do not cover delivery/shipping costs for items being returned. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chamindra@ahmadteasl.net .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items and Gift Cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
